If you are experiencing a true, life-threatening emergency, call 911.

Our office phone number is 617-658-6000. Please follow the prompts to request a refill on a prescription or test results, obtain a referral or contact our Billing Department. We also have a mailbox for directions to our facility for your convenience.

We always have a nurse on the phone during normal business hours. The phone nurse returns calls during business hours as time permits. If the matter is urgent, please tell our phone operator so that the nurse can confer with you in the timeliest manner possible. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met.

We ask that you remember that physicians' schedules are long and demanding. It may be late in the afternoon after all patients are seen, or sometimes the following day before non-emergency phone calls are returned.

Our physician are On-Call 24 hours a day.

If you feel you need us, we want to hear from you. Please use this guide as to when you should make your phone call: Call Anytime – Day or Night – with any of the following symptoms. If calling after hours, please call the main number and our Answering Service will assist you with reaching the physician on call.

• Fever 101 F° or greater.
• Uncontrollable nausea, vomiting or diarrhea.
• Pain medication is not working.
• Chest pains or shortness of breath.
• Severe shaking or chills.
• Bleeding from the nose or gums.
• Blood in the urine.
• Black, tarry bowel movement.
• Constipation with intense abdominal cramping.
• Changes in your vision or hearing.
• Increased bruising or pinpoint red or purple spots anywhere on the body.
• Frequent urination and/or burning on urination
• Cough, sore throat, or “flu-like symptoms”

Call During Regular Office Hours (9:00 am – 5:00 pm Monday-Friday)

• If you have questions about your medication, treatment or side effects.
• If you’re having nutrition problems.
• If you notice new numbness or tingling of fingers or toes.
• If you need a prescription refilled.
  • For narcotics such as MS Contin, Oxycontin, Oxycodone, or Hydrocodone plan to either come into the office for a written prescription or allow 3-5 days for the written prescription to be mailed. By law, your pharmacy must have a written prescription. No narcotic prescriptions can be written on weekends without being seen by the physician.
• For lab tests or scans, please know that results usually take:
  • Scans: 48 - 72 hours o Tumor markers: 72 hours
  • Bone marrow: 7 - 10 days
  • Pathology Reports: 3 - 5 days

Never hesitate to call us for any problem that is important to you. There is no need to be miserable. If a certain medication is not working, call and let us know. Chances are, we can prescribe or suggest something to make you more comfortable.